A Fruitful Venture

My stay in Mumbai for Internship at Chhatrapati Shivaji International Airport has indeed enriched my experience. Mumbai moves fast and it’s a great honour to have an opportunity to work in one of the largest airport in India. It is a big achievement staying there during late hours at night and handling all Ground Services from Departure to Take off and from Arrival to Exit Gate. The truth can not be denied that there is no other airport like CSIA built in India, which is so well maintained by Airport Authority and GVK. The practical lessons given over there boosted my confidence level and presented me a valuable lesson in life.

1. At Departure Area :

· To greet the passengers and check their tickets and Photo Id at the departure gate.

· To tell the passengers about baggage screening or checking, then send them for check-in-process.

· To help the passengers in completion of their check-in-process.

· To check the boarding passes at security holds and tell them their boarding gates.

· After all these above process, wishing the passengers a safe flight and a happy journey.

2. At Arrival Area :

· To greet and welcome the passengers at first sight . It made me realize that the foreigners seemed to be instilled with mannerism.

· To check their tickets if they are international transfers.

· When their tickets are checked, we had to fill a sheet which had following details like name of the passengers, number of passengers, final destination, departure time, coach number and driver’s name.

· After filling all the above details, we had to request them to wait and provide them their coach timings.

· When the coach comes then we have to inform about all International transfers.

· In the case of non- international transfers or local passengers, we had to tell them about the conveyer belt for their baggage.

· After receiving the baggage, we had to help them out and ask about the facilities required.

· Then they are made to proceed towards the exit gate.

I believed that this experienced had now open the gates of heaven that lies ahead awaited

My communication became effective and I inculcated the habit of working late during night. It made me develop the capacity to stand for long hours and it created awareness of the procedure that undergoes between departure to take off and arrival to exit gate. The knowledge of all the equipments which are at work at the airport was commendable. The opportunity to meet the celebrities and feel the difference between glamour world and real life gave me an insight. Last but not the least , it was a powerful source of collecting the contacts which I’m sure would be a stepping stone helping me to flourish in the days to come.